Simple, clear guidelines for cancelling a session, rescheduling, and claiming a full refund on Revive Mindly.
≥ 24h Notice (1 Day Before)
100% Full Refund
Cancel or reschedule free of charge at least 1 day before your session.
Therapist Absence
100% Claimable Refund
If your session starts and the therapist does not appear, claim a full refund.
Refund Turnaround
5–7 Business Days
Credited directly back to your original payment card.
We understand that schedules change. You can cancel or reschedule your session at least 1 day (24 hours) before the scheduled start time with zero penalties.
If your session has started and your therapist does not appear, or if your therapist has to cancel due to an unforeseen emergency, you are fully protected:
Because therapists reserve your hour exclusively for you, cancellations made with less than 24 hours' notice or missed sessions cannot be filled by another client.
If a technical failure on our platform interrupts your session for more than 10 minutes, we will reschedule your remaining time for free or issue a refund upon request within 24 hours.
Approved refunds are initiated within 24–48 hours back to your original payment method and typically appear on your bank or card statement within 5 to 7 business days.
Email billing@revivemindly.com or support@revivemindly.com with your Session ID and booking date. We respond within 24 business hours.